Support
Gentoo Linux offers a great deal of flexibility and clear upgrade path. Our Gentoo Linux Support Team will assist your powerusers and system administrators with Gentoo Linux.
Per-incident Support
Our basic support service offering for installation, basic configuration and system administration issues. Service Requests are received by our 24/7 Network Operation Centre. And a Gentoo Linux Support Team member typically responds within one business day. Service Fee: 60$ per hour.
Developper Support
Our advanced support service for advanced configuration and package build issues. Service is provided a Gentoo Linux Support Team staff member assigned to your request through toll-free phone or email support. Service Fee: 125$ per hour.
Service Level Agreements
Continuous support with guaranteed reponse and managed solutions. Contact our Gentoo Linux Support Team for details and more information.
| Entitlement |
Platinum |
Premier |
Standard |
| Contract Term |
1 year |
1 year |
90 days |
| Support Hours |
4 hours |
NBD |
NBD |
| Fee |
2500$ |
1500$ |
350$ |
| Installation |
| Gentoo Linux Installation |
yes |
yes |
yes |
| Hard Drive Partitioning |
yes |
yes |
yes |
| Package Selection |
yes |
yes |
yes |
| Configuration of Gentoo Linux in Multi-Boot Environment |
yes |
yes |
no |
| Print Configuration |
yes |
yes |
yes |
| Hardware Configuration |
yes |
yes |
yes |
| Portage Tree Assistance |
yes |
yes |
yes |
| Upgrade |
yes |
yes |
yes |
| Advanced Configuration |
| X Windows |
yes |
yes |
yes |
| OS Debugging |
yes |
yes |
yes |
| Java Support |
yes |
yes |
yes |
| Kernel Configuration and Optimization |
yes |
yes |
no |
| Adelie Linux Third Party Application Support |
yes |
yes |
yes |
| System Administration |
| Remote Terminal Access |
yes |
yes |
yes |
| FTP Server |
yes |
yes |
no |
| Backup |
yes |
yes |
yes |
| Network Configuration |
yes |
yes |
yes |
| Firewall |
yes |
yes |
no |
| Bash Scripting |
yes |
yes |
no |
| Software RAID |
yes |
yes |
yes |
| Security |
yes |
yes |
yes |
| System performance tuning, monitoring and logging |
yes |
yes |
no |
| Web Server |
yes |
yes |
no |
| Mail Server |
yes |
yes |
no |
| Database Server |
yes |
yes |
no |
| LiveCD |
yes |
yes |
no |
| NIS Server Configuration |
yes |
yes |
no |
| DNS Server |
yes |
yes |
no |
| Samba |
yes |
yes |
no |
| Squid Server |
yes |
yes |
no |
| Dial-in Access Server |
yes |
yes |
no |
| Kerberos Configuration |
yes |
yes |
no |
| NFS Client and Server |
yes |
yes |
yes |
| DHCP Server |
yes |
yes |
no |
| Directory Services |
yes |
yes |
no |
| Desktop Assistance |
yes |
yes |
yes |
| General System Administration |
yes |
yes |
yes |
|
